Call the Library

1-866-57-ASKUS (1-866-572-7587)

For fast and convenient service, phone the ASK US team for assistance with reserving and/or renewing materials or to get quick answers to your questions, from the commonplace to the obscure.

Monday – Thursday 10 a.m.– 9 p.m.
Friday – Saturday 10 a.m.– 5 p.m.
Sunday 1-5 p.m.


Email A Question

Let our staff work on your questions now.  Email us

Make an Appointment

Need help researching a topic?  Wondering how to get started?  How about advice on how to move ahead with your research?

Make an appointment with a librarian for more in-depth assistance with your research.

FAQs

How do I get a library card?

Don't have a library card? Start with an e-card! The e-card allows residents of Solano and Napa counties to log-in and use our electronic resources and place holds from home without first coming to a library to get a card. Learn more about e-card...

Bring a photo ID with current address (if ID address isn’t current, bring an additional item showing your name and current address such as a utility bill, rent receipt, or mail) to any branch and complete an application form. Parents or legal guardians must co-sign for minors under 18.

How do I check the status of my card?
You can view your account online 24/7 by clicking on Your Account and entering your account number and some identifying information. Here you can check your library card activity such as items currently checked out to you, status of items on hold, overdue or lost items, and fines or other charges on your record. You can also renew items online. You may also call the Library for information about your account. Please have your account number ready when you call. Staff cannot read out titles over the phone, but can answer specific questions about items on your account and renew items for you.
How do I find a particular book, movie or CD?

You can search for items in the Library Catalog several ways:
By KEYWORD - Use Keyword if you aren’t sure of the title or want several items about a subject. Use significant or unique words from the title or words identifying the subject you want. Omit "a", "an", "the" or "and".

By TITLE – Use Title to find a specific item when you know the title. Omit the words "a", "an", or "the" used at the start of the title. You don't need to enter the complete title, just enough of it to narrow the resulting list. For example, to find "Delivering knock your socks off service", entering just "Delivering k" locates the title in an alphabetic list.

By AUTHOR/NAME – Use Author/Name to locate items by or about someone. Use "last name, first name" format.

How do I place a hold/request an item?
You can place holds/request items yourself through the catalog on this website. Library staff can also place holds for you by phone or at the desk. To place a hold online:
  • Search for the desired item in the Library Catalog by Title, Author/Name or Keyword
  • Click on the title wanted to display the full record
  • Click on the place hold(s) button on the left
  • Follow instructions on the screen to enter your library card number, last name, and last four digits of your phone number then click on Enter
  • Select a pickup Branch by clicking the circle in front of the Branch name
  • Ignore the Date option unless the item is of no use to you after a certain date such as items wanted for coursework, or you will not be able to pick up items until after a certain date such as a return from vacation
  • Click on Place Hold. When the screen displays "Hold Placed" and shows your place number in the Holds list and how many copies of the title there are, you have successfully placed your hold.
Does the Library accept donations of books, DVD's, etc.?
The Library accepts nonrestricted donations of items in good condition and of current interest. Most items go to Friends of the Library and are sold to raise funds for special library programs and needs. Due to space limitations donations are only accepted at the larger branches. Please call for further information as not all types of materials can be accepted, but we can provide information on alternative sites for material the Library and Friends cannot use.
More