Having Problems?

Following are some common questions we receive about using our Databases.

1. I cannot search for articles from outside the library.

If you are searching for articles from outside the library, be prepared to enter the following information:

• library card number
• last name
• last 4 digits of phone number

2. I don't have a library card, what can I do?

Don't have a library card? Start with an e-card! The e-card allows residents of Solano and Napa counties to log-in and use our electronic resources and place holds from home without first coming to a library to get a card. Learn more about e-card...

3. I have my library card information and still cannot get access.

Sometimes, a firewall installed on your computer can interfere with accessing our articles and databases.  If you have a personal firewall, set your personal firewall to allow referring urls.

4. I have a question on how to search the databases.

Please call us at 1-866-57-ASKUS (1-866-572-7587). 

 

Our hours are:

Monday – Thursday 10 a.m.– 9 p.m.

Friday – Saturday 10 a.m.– 5 p.m.

Sunday 1-5 p.m.

 

We are also available via email.