Solano County Library 3M Cloud Ebook Collection FAQs
3M Cloud has a very informative FAQ section that will answer most customer questions regarding downloading the app and ebook titles. The FAQs are on the Support tab at: https://ebook.3m.com/
Specific Solano Library 3M Cloud FAQs are:
The collection consists of a range of current bestselling and popular fiction and non-fiction, including some young adult titles.
Ebooks check out for 21 days.
You may have up to 4 ebooks checked out at any one time.
No, there is no renewal feature. If a book is on hold for someone else, it will automatically transfer to the next person when you return it or your due date passes. If the book is not on hold for someone else, you can check it out again.
You may have up to 4 holds at any one time.
You have up to 4 days to check out an ebook once the hold has been activated.
Yes. To cancel a hold, go to the “My Books” page in your account and click on “Holds.” From your list of holds, click on the title that you would like to remove. Click the “Remove from Hold” button to delete your hold.
In the 3M app under the Settings tab, you can opt in to receive an email notification when a title on hold becomes available. You can update the email address the notification is sent to at any time. If you don’t set up this notification, you will get a message in the app informing you the title is ready. The title will show up in the “My Books” tab under “Reading” instead of “Holds”.
Yes. If you get a new library card number, you need to call the Library at 866-572-7587 and let staff know this immediately. They will report the change to 3M and have your account transferred to the new number. You will need to provide them with the old library card number as well. You should do this before you download any more ebooks so you don’t wipe out your existing titles and holds.
Not at this time.
Not at this time.
No. You must have a valid Solano County Library library card.
You can check out ebooks using your Kindle Fire after downloading the 3M Cloud Kindle Fire app. Unfortunately, you cannot access the 3M Cloud collection on older Kindle devices.
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