Solano County Library Hoopla Collection FAQs

 
 

What is Hoopla?

Hoopla is an online digital media service for Solano County Library customers to access ebooks, eaudiobooks, music, movies, and TV shows using their mobile devices, like smartphones and tablets, or computers.

How do I borrow and play titles?

You can borrow titles in two ways:

 

On Your Mobile Device:  Through the Hoopla Digital Mobile app, which is found in the App store on your iOS device or in the Google Play store on your Android device. Once you have downloaded the app, you will need to choose Solano County Library and create a free account, using your e-mail address, library card number, and PIN. Once you select a title, you can click on the Borrow button on the title details page. Once a title is borrowed, it will be added to your My Titles menu.

 

On Your Computer:  On the Hoopla website. You will be asked to sign up by providing an email, password, library name, library card number and pin. After initial set up, you will only need to log in with email and password. Once you select a title you can click on the Borrow button on the title details page. Once a title is borrowed, it will be added to your My Titles menu. To play content on your web browser, a plug-in called “Widevine” must be installed. Your web browser should prompt you to download this plug-in the first time you attempt to view content.

 

Are titles downloaded onto my device or computer?

All titles are available for streaming and most are available for download on mobile devices, depending on Studio or Publisher restrictions. You cannot download content onto your computer.

Do I need to be connected to the Internet to access Hoopla?

Yes, to access Hoopla and to stream content over Wi-Fi, 3G, or 4G, you must be connected to the Internet. Downloaded content (on mobile devices) can be played without an Internet connection.

Which devices are supported?

Currently, Hoopla supports the following:

  • Apple:  iPhone 4s and newer, iPad 2 and newer, iPad Air, iPad Mini (all Air and Mini models), and iPod Touch 5th Gen.
     

  • Android: Google Nexus 7 (2012 and 2013 models), Google Nexus 9, Nvidia Shield Tablet, Samsung Galaxy Tab 3 7.0, Samsung Galaxy Tab 4 10.1
     

  • Amazon: Kindle Fire HD (2015) & HDX models.
     

  • Other: Google Nexus 4, 5, and 6, HTC One M7, LG G2, LG G3, Motorola Droid RAZR M, Motorola Moto X, Samsung Galaxy S3 S4 S5 and S6, Samsung Galaxy Note 2, Note 3 and Note 4.

How many items can I check out?

Solano County Library customers can check out 6 items per month across all media. The monthly borrowing limit resets at 12:01am on the first day of the new month.

What is the loan period for Hoopla titles?

Loan periods are as follows:

  • Movies – 3 days

  • Television programs – 3 days – TV shows are borrowed by episode, not season.

  • Music – 7 days – Music is borrowed by album, not single tracks.

  • Comics, eAudiobooks, and eBooks – 3 weeks

Can I return Hoopla materials early?

You can return a title before the lending period has expired by clicking the return now button located at the bottom of the title on the title information page. Please note that returning a title early does not give you additional checkouts, and you will still be limited to 6 checkouts per month.

Can I place holds on items?

There is no need for holds on Hoopla. Every title in its collection is available 24/7.

Can I renew music, movies, ebooks, and audiobooks that I have checked out?

There are no renewals on hoopla. Once your title’s lending period has expired, it will no longer play on your device or computer. You can check the title out again as many times as you want for most formats. The only format that has any limitation is music, for which the same title can only be borrowed 2 times in a 30-day period.

I had to replace my library card; how do I update my library card number in Hoopla?

Hoopla offers a simple way to update your account information. Just go into your Hoopla settings (on your computer, ‘settings’ is located in the upper right hand corner on the blue bar; from the app you will select the ‘settings’ gear icon), select ‘Library Settings’, and update your library card number.

How can I limit my child’s access to kid-appropriate content?

In your Hoopla settings, switch on “Kid  Mode.”  This will limit content to materials appropriate for children 12 and under. On your computer, ‘settings’ is located in the upper right hand corner on the blue bar; from the app you will select the ‘settings’ gear icon.

 

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