Having Problems?

Things to check

After clicking on the desired database name, you may be prompted for your library card number, last name, and PIN number (last 4 digits of phone number) which validates you as a SNAP library card holder eligible to access the database.

1. Don’t have a library card? Apply for an ecard now!

2. Can’t get past this step?  Security settings on your computer may be preventing access:

• Firewalls
  If you have personal firewall software, temporarily disable it and try accessing the library database again. 
• Browser settings
  Many Databases are inaccessible when browser security settings are at their highest.  Try changing the setting to Medium.
  Browser type must be Internet Explorer version 5 and above or Firefox? Or Safari?
• Cookies
  Cookies must be enabled. 

3. Questions about how to search the databases? 
If you are still unable to get access, call 1-866-57-ASKUS (1-866-572-7587) for assistance.

Hours: 
Monday – Thursday 10 a.m.– 9 p.m.
Friday – Saturday 10 a.m.– 5 p.m.
Sunday 1-5 p.m.

Help!  I’ve tried everything and I still can’t connect! 
Send an email to ASKUS and we’ll get back to you as quickly as we can.

Please tell us:

• Are in a library branch or connecting from home or work
• What database you are trying to access
• Your library card number, last name, and PIN number (last 4 digits of phone number)
• What browser you are using
• What the error message says
• Which PC or Mac operating system you are using